If you are trying to start a digital business, you will
- Build a website using WordPress, Joomla or others
- Build an online store / ecommerce site to list your product and accept online payments
- Build your social media presence via Facebook, Instagram & Whataspp
- Execute marketing campaign via various channel
- Execute sales to convert prospect to customer.
- Build up the customer base, revenue and profit.
- Provide after sales service to the customer to ensure customer satisfaction and customer retention
The above will go through multiple cycles, going through continous improvement, optimization to achieve the ultimate efficiency.
Bitrix24 allows you to execute all of the above in a single platform plus many more. Bitrix24 basically will help you in sales, marketing and service, which is what a CRM (customer relationship management) system does.